1. Processing Times

• All orders are processed on weekdays (Monday to Friday) during business hours.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Please allow 1-2 business days for order processing before dispatch.

2. Shipping Methods

• We offer a variety of courier services based on the delivery location. Our system will automatically select the most efficient service for your area.
• All orders come with a tracking number. The tracking link will be emailed to you once your order has been dispatched.

3. Shipping Charges

• Free Shipping: Orders over $500 qualify for free shipping within New Zealand.
• Standard Shipping: For orders under $500, shipping fees will be calculated during checkout.

4. Delivery Times

• Delivery times may vary depending on your location and courier service used. Typically, deliveries take between 1-3 business days after dispatch.
• Rural and remote areas may experience further delays of 1-3 business days.

5. Shipping Areas

• We only ship within New Zealand.

6. Order Tracking

• Once your order has been shipped, you will receive a tracking link via email to monitor your shipment’s progress.

7. Issues with Delivery

• If you experience any issues with your delivery, such as delays, missing items, or damaged products, please contact us at sales@vapemart.co.nz within 24 hours of receiving your order.